1. Introduction and Scope

This Privacy Policy governs the collection, processing, storage, and protection of personal information by carijp when you access our website at https://carijp.cam, register for an account, make deposits or withdrawals, participate in gaming activities, or interact with our customer support services. By using carijp services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

carijp is committed to maintaining the highest standards of data protection and privacy for all Indonesian players. We comply with international data protection regulations and implement industry-standard security measures to ensure your personal information remains confidential and secure. This policy applies to all users of the carijp platform regardless of the device or method used to access our services.

2. Information We Collect

2.1 Personal Identification Information

When you register for a carijp account, we collect personal identification information necessary to verify your identity, comply with regulatory requirements, and provide our services. This includes:

  • Full Legal Name: Your complete name as it appears on your Indonesian national identity card (KTP - Kartu Tanda Penduduk) or other government-issued identification documents.
  • Date of Birth: Required to verify that you meet the minimum age requirement of 21 years to participate in online gaming activities on the carijp platform.
  • Residential Address: Your complete physical address in Indonesia including street address, city, province, and postal code for identity verification and correspondence purposes.
  • Email Address: A valid, active email address used for account communications, security notifications, promotional messages, and password recovery.
  • Mobile Phone Number: Your Indonesian mobile phone number for account verification, two-factor authentication, and customer support communications.
  • KTP Number: Your Indonesian national identity card number required for Know Your Customer (KYC) compliance and anti-fraud measures.

2.2 Financial and Transaction Information

To process deposits, withdrawals, and maintain accurate account records, carijp collects financial information including:

  • Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, or other Indonesian banks), account number, and account holder name for processing deposits and withdrawals in Indonesian Rupiah (IDR).
  • E-Wallet Information: OVO, DANA, or GoPay account details when you choose to use these digital payment methods for transactions.
  • Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes for financial tracking and dispute resolution.
  • Payment Method Verification: Documentation proving ownership of payment methods to prevent fraud and ensure funds are deposited and withdrawn to accounts registered in your name only.

2.3 Gaming and Platform Usage Data

To improve your gaming experience, detect fraud, and optimize our platform, we collect information about how you use carijp services:

  • Gaming Activity: Records of games played (slots, live casino, football betting, togel, sabung ayam, etc.), betting patterns, game preferences, session duration, and gameplay history.
  • Device Information: Device type (smartphone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
  • IP Address and Location Data: Your internet protocol (IP) address, approximate geographic location based on IP, and time zone information to detect suspicious activity and ensure regulatory compliance.
  • Login History: Timestamps of account logins, logout events, and session durations to monitor account security and prevent unauthorized access.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to remember your preferences, maintain session state, and analyze platform usage patterns.

2.4 Communications and Customer Support Data

When you contact carijp customer support or participate in surveys and promotions, we collect:

  • Support Inquiries: Content of live chat conversations, WhatsApp messages, email correspondence, and any other communications with our Indonesian-speaking customer support team.
  • Feedback and Survey Responses: Your opinions, suggestions, and responses to satisfaction surveys or promotional questionnaires.
  • Marketing Preferences: Your communication preferences regarding promotional emails, bonus offers, and marketing messages.

3. How We Use Your Information

3.1 Account Management and Service Provision

carijp uses your personal information primarily to provide, maintain, and improve our gaming services. This includes creating and managing your account, processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay, enabling you to participate in football betting on BRI Liga 1 and international leagues, play live casino games with professional dealers, spin slot machines, and engage in traditional Indonesian games including togel and sabung ayam streaming.

Your information allows us to personalize your gaming experience by remembering your preferences, displaying relevant game recommendations, tracking your VIP tier progress, and offering bonuses and promotions tailored to your gaming patterns and interests.

3.2 Identity Verification and Fraud Prevention

We use your personal and financial information to verify your identity through our KYC (Know Your Customer) processes, ensuring you meet the minimum age requirement of 21 years, preventing multiple account registrations by the same individual, detecting and preventing fraudulent transactions, money laundering, and other illegal activities, and protecting both you and carijp from unauthorized account access and financial crimes.

3.3 Customer Support and Communication

Your contact information enables our 24/7 Indonesian-speaking customer support team to respond to your inquiries via live chat, WhatsApp, and email, resolve technical issues and account problems, provide assistance with deposits and withdrawals, explain bonus terms and wagering requirements, and send important account notifications including security alerts and policy updates.

3.4 Legal Compliance and Regulatory Requirements

carijp collects and retains certain personal information to comply with international gaming regulations and anti-money laundering (AML) laws, respond to legal requests from authorities when required by law, maintain records for audit and regulatory reporting purposes, and enforce our Terms and Conditions and other policies.

3.5 Marketing and Promotional Activities

With your consent, we may use your contact information to send promotional emails about new games, special bonuses, and exclusive offers for Indonesian players, notify you about upcoming promotions tied to Indonesian cultural events such as Indonesian Independence Day (17 August), Idul Fitri, and Chinese New Year (Imlek), provide personalized bonus offers based on your gaming preferences, and conduct satisfaction surveys to improve our services.

Your Data Protection Rights

As a carijp user, you have the right to access your personal data and request copies of information we hold about you, correct inaccurate or incomplete personal information in your account, request deletion of your personal data when you close your account (subject to legal retention requirements), object to certain types of data processing including direct marketing, and withdraw consent for data processing where consent is the legal basis. To exercise these rights, contact our customer support team via email at [email protected] (displayed as plain text) or through live chat available 24/7.

4. How We Protect Your Information

4.1 Technical Security Measures

carijp implements bank-level security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

  • SSL Encryption: All data transmitted between your device and carijp servers is encrypted using Secure Socket Layer (SSL) technology with 256-bit encryption, the same standard used by financial institutions worldwide.
  • Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and regular security monitoring.
  • Two-Factor Authentication: Optional two-factor authentication (2FA) adds an extra layer of security to your account by requiring verification through your mobile phone when logging in.
  • Regular Security Audits: We conduct periodic security assessments and vulnerability testing by independent third-party security experts to identify and address potential weaknesses.
  • Access Controls: Personal data is accessible only to authorized carijp personnel who require the information to perform their duties, and all access is logged and monitored.

4.2 Organizational Security Policies

Beyond technical measures, carijp maintains strict organizational policies including employee confidentiality agreements requiring all staff to protect user information, comprehensive staff training on data protection and privacy best practices, incident response procedures for quickly addressing any potential security breaches, and regular policy reviews to ensure compliance with evolving security standards.

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

carijp may share your personal information with trusted third-party service providers who assist us in operating our platform, processing payments, conducting identity verification, providing customer support technology, analyzing platform usage, and delivering marketing communications. These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

5.2 Payment Processors

When you make deposits or withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay, we share necessary transaction information with these payment processors to complete your financial transactions securely and efficiently. Payment processors operate under strict security standards and are responsible for protecting your financial data during transaction processing.

5.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities such as to comply with legal obligations, court orders, or government regulations, protect the rights, property, or safety of carijp, our users, or the public, prevent fraud, security threats, or illegal activities, or enforce our Terms and Conditions and other agreements.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

carijp uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your login credentials and preferences, maintain your session state across page navigations, analyze platform traffic and user behavior patterns, deliver personalized content and advertisements, and detect and prevent fraudulent activity.

You can control cookie settings through your web browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of the carijp platform, such as staying logged in or maintaining your language preferences.

7. Data Retention

carijp retains your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Account Information: Retained for the duration of your active account and for a minimum of 5 years after account closure to comply with regulatory requirements and resolve potential disputes.
  • Transaction Records: Financial transaction history is retained for a minimum of 7 years as required by anti-money laundering regulations and tax laws.
  • Gaming History: Records of bets, game outcomes, and bonuses are retained for 5 years for dispute resolution and regulatory compliance.
  • Communications: Customer support correspondence is typically retained for 3 years to maintain service quality and resolve ongoing issues.

When personal information is no longer required for these purposes, we securely delete or anonymize it to prevent unauthorized access or use.

8. International Data Transfers

carijp operates as an international gaming platform serving Indonesian players. Your personal information may be transferred to, stored, and processed in servers located outside of Indonesia. When we transfer data internationally, we implement appropriate safeguards including contractual clauses requiring recipient parties to provide adequate data protection, encryption during transmission, and compliance with international data protection standards. By using carijp services, you consent to such international transfers of your personal information.

9. Children's Privacy

carijp services are strictly intended for adults aged 21 years or older. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from someone under the minimum age requirement, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to carijp should contact our customer support immediately.

10. Changes to This Privacy Policy

carijp reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on this page with a new "Last Updated" date and, for significant changes, by sending an email notification to your registered email address or displaying a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of carijp services after policy changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our customer support team through the following channels:

  • Email: [email protected] (response time typically within 24 hours)
  • Live Chat: Available 24/7 through the carijp platform with Indonesian-speaking agents ready to assist you
  • WhatsApp: Connect with our support team via WhatsApp for convenient mobile communication regarding privacy inquiries

Our dedicated privacy team will respond to your inquiry promptly and work with you to address any concerns about how your personal information is collected, used, or protected on the carijp platform.

SSL Encryption

256-bit SSL encryption protects all data transmission between your device and our servers, meeting bank-level security standards.

Secure Storage

Personal data stored on protected servers with firewalls, intrusion detection, and 24/7 security monitoring by our technical team.

KYC Verification

Identity verification processes ensure account security and compliance with international anti-fraud regulations.

Data Confidentiality

Strict access controls ensure only authorized personnel can access your information, with all access logged and audited.

Regulatory Compliance

We comply with international data protection standards and maintain records according to regulatory retention requirements.

Data Deletion Rights

You can request deletion of your personal information when closing your account, subject to legal retention obligations.

Summary of Information We Collect

Information Category Examples Primary Purpose
Personal Identification Name, KTP number, date of birth, address, email, phone number Account registration, age verification, KYC compliance
Financial Information Bank account details (BCA, BRI, BNI, Mandiri), e-wallet info (OVO, DANA, GoPay) Deposit and withdrawal processing, transaction verification
Gaming Activity Games played, betting patterns, win/loss history, bonus claims Service provision, personalization, fraud detection
Technical Data IP address, device type, browser, operating system, location Platform optimization, security monitoring, regulatory compliance
Communications Support chat logs, email correspondence, survey responses Customer support, service improvement, feedback collection

Questions About Your Privacy?

If you need clarification on any aspect of our Privacy Policy or have concerns about how your data is protected, our customer support team is available 24/7 to assist you. You can also review our other policies for comprehensive information.

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